Frequently Asked Questions

Can I get the vocals removed from non-english songs?

Yes - we accept songs that are in any language.

Can I really send you any song? Even copyright songs?

Yes. You can send us any song for processing, including copyright songs as long as you have legal permission from the copyright holder to do so. Ultimately, it is your responsibility to not breach copyright and authorship laws surrounding intellectual property. Please see our Terms and Conditions for more details.

Shouldn't I try to separate vocals myself instead?

That’s certainly an option. Unfortunately though, most of the free tutorials out there demonstrate inefficient methods that yield lackluster results. However, we will provide some solid recommendations in the future for individuals that want to go solo.

What is your refund policy?

We offer a very open no-hassle, 100% money-back guarantee on every song order within 30-days of initial purchase. If the song you are refunding was purchased in a bundle package, then we will refund you for the dollar value of that individual song for that package. To claim your refund, simply use the contact form and choose Refund Request from the dropdown menu. Refunds take about 5 to 10 business days to process.

Can I try your service for free?

While at the moment we do not have a specific mechanism in place to officially let new users try our service for free, we do allow refunds. So, if you want to try us for free, simply take advantage of our no-hassle refund policy (please, only one song per customer).

Do you have some samples?

We sure do! Check them out over here.

How does Song Peel generate stem tracks from a song?

Unfortunately, our algorithm is proprietary and we cannot share it. It would be like asking Coke what their secret recipe is.

What are requirements on files I upload for processing?

We will take literally any audio file that you have, but we love uncompressed lossless audio files as they tend to yield the best results. We also accept lossy .mp3 files, which are generally okay as long as they have a high bit-rate. These are the file types that we currently support: .wav, .aiff, .mp3, .wma, .aac, .sd2, .bwf, .ogg, .flac

Are there any limitations on file size when uploading?

File uploads cannot exceed 50MB per file. If you have a file that exceeds this limit, please contact us and we will try our best to accommodate.

How fast should my internet be for uploading?

Generally speaking, any modern broadband connection should suffice. However, if you run into trouble please get in touch with us. We are here to help!

Do accept video formats?

Unfortunately, we do not accept video formats at this time.

Do you accept mono tracks?

We sure do! And you can expect to receive the same great results as with stereo files.

How will I receive my new stem tracks?

Our current method for delivery is email. During checkout, we ask you to provide a reliable email address which you have access to. 

What will I receive back? 

For each song that you send us for processing, we will make an instrumental (karaoke ready) stem and an acapella stem. Each stem will be its own separate audio file.

What file format will my new stem tracks be?

All stem tracks will be exported as 160 kbps mp3 files.

Can I receive higher bitrate or lossless files instead?

Unfortunately, we currently do not have the proper infrastructure in place to support this request. However, it will most likely be available as an add-on in the future.

How long does it take to complete an order?

24 hours or less on every order, no matter the bundle.

How do I contact you if I have any other questions or concerns? 

The best way to reach us is through our contact form, or e-mail us at [email protected]

Can I merge multiple songs into a single audio file and upload it?

Unfortunately, no. If we were to receive a file like that, we would only process the first song in that file. As our service is on a per song basis, not per file.